My shop is down / offline!

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Domain name problem

Is your shop reachable on your Shop URL? This is the address without your domain name, e.g.

These are the reasons why a domain name goes offline:

  • You just registered or transferred a domain name: it can take up to 24h before your domain name is active
  • The registry has changed the domain status to suspended because the e-mail address is not confirmed
  • The domain name is quarantined because it was not extended in time

Documentation domain names

Shop down or problem with the internet connection?

A handy website that allows you to check if your shop is

This website will tell you if your website is down, of if it's a problem with your internet connection. In the latter case you can check your system on our website.

System test

Network status

We do our best to keep our shops 24/7 online and fast loading. Network failures on [ADMIN_WEB_TITLE] are very rare.

If malfunctions or disturbances occur, you can find these at our Network status page.

Network status

Frequently Asked Questions

Frequently Asked Questions Contact