Two-factor authentication

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Twee factor authenticatieTwo-factor authentication adds an extra level of security when logging in to an account. This is done by combining something you know (your password), with something you have (your phone). The extra security makes it much more difficult for malicious players to gain access to your account.

Once two-factor authentication has been activated, log in with your email and password and you'll be shown a screen that prompts you to enter a 6-digit code. The code is generated using open TOTP standard. Any application that supports this standard can generate a code.

We recommend Google Authenticator for its ease of use.

  • You don't need a Google account to use Google Authenticator
  • No information will be sent to Google
  • You don't need an internet connection to use the app

2FA screenshot

Activating two-factor authentication

The first step is installing an application that can generate a 6-digit TOTP code. Install it on a different device than the one that you use to manage your webshop. For example, use a smartphone to generate the code, and your PC to log in to the webshop.

AndroidGoogle Play
BlackBerryBlackBerry World
iOSiTunes App Store
LinuxOATH Toolkit

Once the installation has been completed, navigate to Settings > Two-factor authentication. If Two-factor authentication isn't listed in the menu, first set your user level to Advanced, at Settings > User level.

Using your phone's camera, scan the QR code that's displayed on this page. The application will now generate a 6-digit code. Please enter this along with 2 phone numbers that we can use to reach you in the event you lose your phone.

You can enter the code by typing the numbers on your keyboard or by clicking on the numbers that are shown on your screen in random order, or by using a combination of the two. The latter is safest: combining both methods makes it difficult for keyloggers to intercept your code. You'll automatically be logged in once you've entered the last digit. Immediately after being entered, a code is rendered invalid.

Preferably, the app should be installed on two phones or tablets: if you lose one device, you can still log in using the other. Store the devices in different locations.

Please be sure to accurately enter your 2 phone numbers! If we can't reach you at these numbers for an account recovery, you run the risk of completely losing access to your account.

Disabling two-factor authentication

You can disable two-factor authentication by clicking on the Deactivate button in Settings > Two-factor authentication. However, we advise keeping it activated for extra security of your account.

Account recovery

If you've forgotten your password, you can reset it using the password recovery page.

Two-factor authentication recovery: we recommend always having a second device that can be used to generate an authentication code, as described in the documentation above. This way, you'll always have a spare device and won't run the risk of locking yourself out of your account. We aim to provide our customers with the best possible security, and absolutely want to avoid unauthorized persons from gaining access to the management of a webshop. Recovery for two-factor authentication is a complicated process that can take several days and that we perform manually. Which is why two-factor authentication recovery is not free of charge: a recovery costs €70 and will be automatically drawn from your account balance.

Please contact us using a support ticket to start the two-factor authentication recovery process. Use the email address that you normally use to log in to your account.

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