Automatic emails to customers
You can customize the automatic emails that are sent to your customers.
- The email that a customer receives after a contact inquiry
- The email that a customer receives after placing an order
- The email with the invitation to place a review
Customizing automatic emails
- Navigate to Settings > Automatic emails
If Automatic emails is not displayed in the menu, first adjust the user level to Advanced, at Settings > User experience level.
- Select the email that you want to customize
- Use keywords (or variables) to replace customer data automatically
Keyword | Result | To be used with |
---|---|---|
[CUSTOMER_TITLE] | Formal title: Dear Mr./Ms. [lastname], | Orders, Contact form, Reviews |
[CUSTOMER_FIRSTNAME] | Customer first name | Orders, Contact form, Reviews |
[CUSTOMER_LASTNAME] | Customer last name | Orders, Contact form, Reviews |
[ORDER_CODE] | Unique order code | Orders, Reviews |
[ORDER_REFERENCE] | Your reference (if set) | Orders |
[ORDER_PAYMENTURL] | The URL for online payment | Orders |
[ORDER_DESCRIPTION] | Customer data and comments | Orders |
[REVIEW_INVITATION_URL] | Invitation link for writing a review | Reviews |
An example:
Dear [CUSTOMER_FIRSTNAME]
The status of your order at All4You.be has changed. The new status of the order is :
Order received
Your order has been given the following reference:
[ORDER_REFERENCE]
You can find all the details of your order in your account at:
http://www.all4you.be
The details of your order are:
[ORDER_DESCRIPTION]
Always test yourself with a test order and check if the result is as desired.
Next page: Designing a beautiful layout
- Introduction
- Product management
- Online store configuration
- Account and shop settings
- Payment methods and Payment Service Providers
- Invoices and Terms & Conditions
- Setting shipping costs
- Discounts and surcharges
- Registering and transferring domain names
- Multilingual shop
- Connecting to external platforms
- Personalized web addresses
- Managing multiple webshops (Multishop)
- Automatic emails to customers
- Designing a beautiful layout
- Order management
- Marketing
- Modules
- Backups and exporting data
- Email and web mail
- Administrator accounts
- High quality photos
- Two-factor authentication
- Labels
- Meta tags - Website verification
- Live chat
- Slideshow
- Visitor analysis - Google Analytics
- Filters
- Point Of Sale (POS)
- Form fields
- Digital or virtual products
- Symcalia reservation system
- Guestbook
- Contacting the helpdesk