Email and web mail

Bigger text Smaller text

Contact You have your own webshop with domain name, for example www.mywebshop.com. You want your customers to be able to reach you at saskia@mywebshop.com. This looks just a bit more professional on a business card than a free email address.

EasyWebshop offers a complete package with a webshop or website, domain name, security certificate and mailbox. Everything is included in the price, so there will be no surprises.

The advantages at a glance:

1GB mailbox space included in Basic and Professional
10 GB mailbox space in Business (1 mailbox of 10 GB or 10 mailboxes of 1 GB)
100 email forwarding addresses
Receive and send email via PC, tablet and smartphone
Receive and send email via webmail
Automatic filtering of spam (unwanted email)
Spam protection for outgoing email (SPF and DKIM)
Personalized email filters
Free of ads, trackers and pop-ups
Privacy guarantee: your data is only meant for you, so we won't touch it (not like some free services that sell user data to third parties)

Email settings

Navigate to Settings > More Options > Email Settings. If E-mail settings is not in the menu, first adjust the user level to Advanced, at Settings > User Level. To use the email service, you need to have:

a domain name (.co.uk, .com, ...)
the Basic, Professional or Business version

Creating e-mail addresses

Click Add to create a new email address.

E-mail address: Choose an email address that is not too long. Avoid "info@" addresses, these are tried first by spammers.
Type: Mailbox: for receiving and sending email.
Email forwarding address: for forwarding (redirecting) incoming email to another email address. Sending email with an email forwarding address is not possible.
Mailbox size: For mailboxes only: choose the number of GB mailbox space. In the Basic and Professional versions, you have 1 GB mailbox space and one mailbox. In the Business version you have 10 GB mailbox space. You can create 1 email address with 10 GB mailbox space, 5 email addresses with 2 GB mailbox space or 10 email addresses with 1 GB mailbox space.
Password: For mailboxes only: choose a secure password, minimum 10 characters, including numbers, capital letters and special characters. If necessary, use a passphrase with spaces. Due to the many malware on Windows systems that fish out passwords as they are typed, we recommend not entering the password on a Windows system.
Destination 1 - 5: For email forwarding addresses only: specify up to 5 destinations to which the email should be forwarded. If a mailbox already exists for the email forwarding address, the email address of this mailbox will automatically be included as the destination. It is not possible to create a "catch-all" email address: this is to avoid spam.

Managing email addresses

After creating email addresses, you will get an overview of your mailboxes and email forwarding addresses.

Webmail: The easiest method to send and receive email in your web browser. The webmail works on PC, tablet and smartphone. Use your full (and correct!) e-mail address and password to log in. You can change the language of the webmail at Settings > Preferences > User Interface > Language.
Email application: This will show you the technical details to set up your mailbox on your PC, tablet or smartphone. We do not recommend using Microsoft Outlook for privacy reasons. Thunderbird is a good, free and open-source alternative.
Update: For editing mailbox space, the mailbox password or forwarding destinations. If you want to change the email address or type, delete it first and then create a new email address.
Delete: For deleting a mailbox or email forwarding address. You will get a confirmation, after confirming the action cannot be undone.

Avoid unwanted e-mail (spam)

Unwanted incoming email (spam/junk mail) automatically ends up in the Junk folder. Deleted emails end up in the Trash folder. Emails in the Junk and Trash folders are automatically deleted after 30 days.

Do not save important emails in the folders Junk or Trash!

Outgoing email is also checked for spam and abuse.

You are not allowed to send spam or newsletters using a mailbox from EasyWebshop. Please use the newsletter function in the Business version or an external newsletter application to send newsletters.

This may seem like an excessive restriction at first, but it is necessary: sending unwanted email can cause our mail servers to be blacklisted by other mail servers. As a result, desired e-mails from other customers do not arrive at their destination. We sometimes see that customers with the Basic or Professional version send newsletters with their mailbox. This causes inconvenience for the recipients and for our customers.

Therefore, we have to be very strict when we find abuse of our services: the webshop, including mailboxes, will be stopped immediately, permanently, without prior warning and without refund.

Tips to avoid unwanted e-mail and viruses:

Use a Mac or Linux PC: they are less susceptible to viruses
Don't publish your email address on a website
Use a password that is difficult to guess: this way your mailbox will not be hacked
Do not open or respond to spam emails, do not click on the hyperlinks
Suspicious emails from us or your bank? Contact us or your bank to verify

Tips for setting up email applications

Check well the following settings:

Are the IMAP / SMTP servers set up correctly? (No POP3!)
Are the port numbers set up correctly?
Are the security settings (SSL/TLS) set correctly?
Username = email address

We provide screenshots with examples: click on the icon Email application. If it still doesn't work, please consult the help function of your e-mail application or contact your IT dealer. We can only provide support for EasyWebshop, not for external (email) applications.

Next page: Administrator accounts

Starter Wiki

Frequently Asked Questions Contact