Live chat

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The live chat module allows you to communicate in real-time with your visitors. When they ask a question through your website a chat window opens in the back-end. You can then immediately communicate with your visitor.

How to activate?

Click on Dashboard > Chat > Activate. You can also activate the chat directly from your dashboard. From that moment your visitors can start a chat conversation in your shop.

When you receive a new message while the browser window is not focused, you will hear a notification sound and the title of the webpage will blink.

If you do not answer within 90 seconds, your visitor will receive a message to ask the question on the contact page.

If you receive messages from multiple visitors at once, tabs will be created in the chat window which allow you to switch between conversations.

How to deactivate?

By logging out or by pressing the close icon the live chat is removed from your shop.

Do not forget to log out or to close the chat if you stop answering messages! Visitors will not appreciate it if they do not receive an answer on a live chat.

Compatibility

The live chat is compatible with all smartphones and web browsers, except Internet Explorer.

Android Browser

Apple Safari

Chrome

Chrome for Android

Chromium

Firefox

Iceweasel

Internet Explorer

Opera

Seamonkey

Internet Explorer
We are waiting for an update from Microsoft for support for Server-sent events. This is the technology we use to send messages directly to the receiver. Without Server-sent events we would need to use "polling": a technology which checks every 10 seconds if there is a new message. Polling, however, consumes a lot of unnecessary network load and server load, making it very a inefficient method. Also, the messages are not received immediately which makes the conversation not real-time. For these reasons we do not use polling.

External chat services

At EasyWebshop you have the freedom to use any chat service you want: every external chat service can be installed in your shop.

• Zopim
• MyShoutbox.com

Next page: Slideshow

Starter Wiki

Frequently Asked Questions Contact

• Introduction
  • Choose the preferred version
  • Creating a new online store
  • Account overview
• Product management
  • Categories and subcategories
  • Basic product management
  • Advanced product management
  • Product variations, personalization and colors
  • Quantity discounts and customer group prices
  • Importing products and categories
  • Gift cards and vouchers
  • Bulk operations
• Online store configuration
  • Account and shop settings
  • Payment methods and Payment Service Providers
  • Invoices and Terms & Conditions
  • Setting shipping costs
  • Discounts and surcharges
  • Registering and transferring domain names
  • Multilingual shop
  • Connecting to external platforms
  • Personalized web addresses
  • Managing multiple webshops (Multishop)
  • Automatic emails to customers
• Designing a beautiful layout
  • Designer
  • Editing texts and webpages (CMS)
  • Creating new webpages
  • Inserting images, PDF files, videos and other objects
  • Editing images and applying watermarks
• Order management
  • Customer management
  • Downloading and sending invoices automatically
  • View logs
  • Instant notifications on smartphone
• Marketing
  • Search engine optimization
  • Comparison sites
  • Social networks
  • Customer feedback
  • Sending newsletters
  • Blog
  • Wishlists
• Modules
  • Backups and exporting data
  • Email and web mail
  • Administrator accounts
  • High quality photos
  • Two-factor authentication
  • Labels
  • Meta tags - Website verification
  • Live chat
  • Slideshow
  • Visitor analysis - Google Analytics
  • Filters
  • Point Of Sale (POS)
  • Form fields
  • Digital or virtual products
  • Symcalia reservation system
  • Guestbook
• Contacting the helpdesk
  • Appendix 1: security and privacy
  • Appendix 2: application limits