Live chat
EasyWebshop offers a live chat feature that allows your visitors to communicate with you or your AI assistant in real time. When they ask a question via your website, you will receive a notification.
Chat feature without AI assistant
- The visitor asks a question via the chat
- You receive a notification via the website, Simplex, and/or WhatsApp
- You can communicate directly with your visitor via the chat feature
Chat feature with AI assistant
- The visitor asks a question via the chat
- You receive a notification via the website, Simplex, and/or WhatsApp
- The AI assistant handles the rest of the conversation
- Optional: you can join the conversation yourself at any time
Chat settings
You can personalize the chat feature as desired. All settings are described below. The AI assistant can be presented as male or female; you determine this yourself via the name and the profile picture.
Navigate to Settings > Modules > Chat. Click the Activate button to display the chat feature on your website. By deactivating, you remove the chat feature again.
Deactivate the chat feature if you cannot answer questions and if you do not have an AI assistant.
- Automatically open chat window after X seconds
- This sets how long it takes before the chat window with the text Can I help you with something? is displayed. On small screens, the opened chat window takes up part of the bottom of the screen, at the expense of the visible space of the website. By setting a delay, visitors are first given time to view the website. The default setting is 25 seconds.
- Generate profile picture with AI
- You can have a profile picture generated using an AI prompt. Formulate the prompt as clearly as possible and experiment with different commands. The photo is generated immediately. Afterwards, you can Download or Delete the photo using the buttons below the photo.For each AI request, a small amount is deducted from your account balance. If your balance is too low, the Add account balance button will appear.
- Upload new photo
- This allows you to upload a photo from your computer yourself. The recommended dimensions are 1024 × 1024 pixels. Here too, you can delete the photo via the Delete button, which appears below the photo after uploading.You will first receive a confirmation request. After confirmation, the photo cannot be restored; you must then upload a new photo.
- Activate AI assistant
- This turns the AI assistant on or off. The AI assistant automatically answers messages from your customers. For each AI request, a small amount is deducted from your account balance.
- Name of the AI assistant
- Give your AI assistant a name. This can be a male or female name. Together with the profile picture, this makes the chat experience more personal.
- AI model
- You can choose from various AI models:
Eco – faster and more economical, but less accurate
Private – powerful AI model without data retention (default)
Premium – the latest and most advanced AI technology
We recommend the default setting Private or Premium. Eco is intended for testing the system: this model can sometimes provide incorrect or fabricated answers (hallucinations). - AI tools
- AI tools provide your AI assistant with the means to better help customers.
Search in quick replies
Quick replies can be found in the automatic actions of the chat feature; they work like frequently asked questions (FAQ). They are not displayed on the website; visitors therefore do not see them. Give every possible customer question an appropriate name and description. This way you maintain control over your AI assistant's answers.
Search in products
This allows your AI assistant to search the product catalog and provide suggestions to your visitors or customers.
Search in categories
This gives your AI assistant insight into the category structure of your webshop.
Search in pages
This allows your AI assistant to search the information that is already publicly available on your website.
Contact an employee
This allows the AI assistant to draft an email with the visitor's question. The AI assistant asks the visitor for their contact details and then sends the email to you.
Add products to the shopping cart
At the visitor's request, the AI assistant can add products to the shopping cart. The visitor then receives a button or link to complete the order and payment.
The more tools the AI assistant uses, the more complex an AI request becomes. - WhatsApp AI assistant
- With this feature, you link a WhatsApp account to your AI assistant:
- Click the Link WhatsApp button.
- Follow the instructions.
- The AI assistant answers all incoming messages on your behalf.
Next page: Slideshow
- Introduction
- Product management
- Online store configuration
- Account and shop settings
- Payment methods and Payment Service Providers
- Invoices and Terms & Conditions
- Setting shipping costs
- Discounts and surcharges
- Registering and transferring domain names
- Multilingual shop
- Connecting to external platforms
- Personalized web addresses
- Managing multiple webshops (Multishop)
- Automatic emails to customers
- Designing a beautiful layout
- Order management
- Marketing
- Modules
- Backups and exporting data
- Email and web mail
- Administrator accounts
- High quality photos
- Two-factor authentication
- Labels
- META tags - Website verification
- Live chat
- Slideshow
- Visitor analysis - Google Analytics
- Filters
- Point Of Sale (POS)
- Form fields
- Digital or virtual products
- Symcalia reservation system
- Guestbook
- Contacting the helpdesk