Help, I can't log in anymore!
Every minute there are dozens of people logging in on our website or in one of our shops. Many questions to our support are related to logging in.
Are you unable to log in? Did you forget your password? Don't worry, the following tips will help you.
Check if you are logging in on the correct website: https://www.easywebshop.com/software/. Do not log in on another website or on the website of your shop, only log in on EasyWebshop!
Wrong e-mail address
- With which e-mail address did you register? Don't confuse .com, .net or .eu, there is a difference
- Have you recently changed your email address in our application? Use your new email address
- Some merchants use a separate e-mail address for their shop or the e-mail address of their partner
Use the email address that you used to create your shop. In the inbox of the email address, you can find the e-mail with your log in details on the date you created your shop.
- Is your CAPS LOCK (Capitals) on? All passwords are case sensitive
- Do not type spaces after the password
Passwords are always encrypted into our databases for enhanced security. This means that we can not see or send you your password. We will never ask for your password. Never give your password by e-mail or on the phone!
If you have forgotten your password, you can reset your password. To verify that you are the rightful owner of the account, you will receive a confirmation email.
If an administrator can not log in, these are the three main causes for this problem:
- The email address is not confirmed
- The module is not activated
- The administrator account is denied
- Product management
- Online store configuration
- Account and shop settings
- Payment methods and Payment Service Providers
- Invoices and Terms & Conditions
- Setting shipping costs
- Discounts and surcharges
- Registering and transferring domain names
- Multilingual shop
- Connecting to external platforms
- Personalized web addresses
- Managing multiple webshops (Multishop)
- Automatic emails to customers
- Designing a beautiful layout
- Order management
- Backups and exporting data
- Email and web mail
- Administrator accounts
- High quality photos
- Two-factor authentication
- Meta tags - Website verification
- Live chat
- Visitor analysis - Google Analytics
- Point Of Sale (POS)
- Form fields
- Digital or virtual products
- Symcalia reservation system
- Contacting the helpdesk