Our new email service is now ready

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24 May 2023, 12:00

It seems obvious: a fast and well-functioning mailbox. A technology you rely on every day to communicate with your customers. Yet there is a lot going on behind the scenes to ensure that everything is operational.

Last year we launched a new email service. Unfortunately, we made a wrong choice with regard to the data center. The result was occasional outages which were unpleasant for both our customers and us.

Meanwhile, the email service has been migrated to a new data center and has been fine-tuned. You do not have to do anything yourself: we have carried out this update for you. The mailbox and email forwarding addresses are included in every paid version.

• 1 GB mailbox space in the Basic and Professional versions
• 10 GB mailbox space in Business (1 mailbox of 10 GB or 10 mailboxes of 1 GB)

Privacy guarantee

Unlike free email services, we do not share or sell your data. Your privacy is protected and guaranteed.

Ad-free

We do not bother you with unwanted advertising messages and ask you to do the same to your customers. It is not allowed to send newsletters with the mailbox; use the newsletter feature for this. Here, customers have explicitly given permission to receive emails.

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Frequently Asked Questions Contact

• Introduction
  • Choose the preferred version
  • Creating a new online store
  • Account overview
• Product management
  • Categories and subcategories
  • Basic product management
  • Advanced product management
  • Product variations, personalization and colors
  • Quantity discounts and customer group prices
  • Importing products and categories
  • Gift cards and vouchers
  • Bulk operations
• Online store configuration
  • Account and shop settings
  • Payment methods and Payment Service Providers
  • Invoices and Terms & Conditions
  • Setting shipping costs
  • Discounts and surcharges
  • Registering and transferring domain names
  • Multilingual shop
  • Connecting to external platforms
  • Personalized web addresses
  • Managing multiple webshops (Multishop)
  • Automatic emails to customers
• Designing a beautiful layout
  • Designer
  • Editing texts and webpages
  • Creating new webpages
  • Insert images, PDF files, videos and other objects
  • Editing images and applying watermarks
• Order management
  • Customer management
  • Download and send invoices automatically
  • View logs
  • Instant notifications on smartphone
• Marketing
  • Search engine optimization
  • Comparison sites
  • Social networks
  • Customer feedback
  • Sending newsletters
  • Blog
  • Wishlists
• Modules
  • Backups and exporting data
  • Email and web mail
  • Administrator accounts
  • High quality photos
  • Two-factor authentication
  • Labels
  • Meta tags - Website verification
  • Live chat
  • Slideshow
  • Visitor analysis - Google Analytics
  • Filters
  • Point Of Sale (POS)
  • Form fields
  • Digital or virtual products
  • Symcalia reservation system
  • Guestbook
• Contacting the helpdesk
  • Appendix 1: security and privacy
  • Appendix 2: application limits