Let your AI assistant work for you

22 September 2026, 10:00

The new chat feature is ready and it's packed with new features. Your visitors and customers can now chat with you in real time, right from your website. But there's more. So much more!

WhatsApp notifications

You can now receive notifications about new orders, contact requests, and chat sessions via WhatsApp. Some of you have already met Aurora, our chat assistant that helps you answer questions about your online store. Aurora is available both on your website and via WhatsApp.

For the privacy-conscious among you, SimpleX Chat is a great alternative to WhatsApp.

Your very own AI assistant

Your online store is open around the clock, but as a business owner you can't be available to answer chat messages 24/7. That's why you can now set up a personalized AI assistant to answer your customers' messages.

 Step 1 - Give your AI assistant a name and profile picture

Make your customer interactions personal. Pick a fitting name and profile picture. You can upload the profile picture yourself or have it generated automatically.

 Step 2 - Stay in control of the answers

Your AI assistant looks for information on your website, in your product catalog, and in your preset auto-replies. If it can't provide a suitable answer, it will ask the visitor for their contact details and you'll receive a notification.

 Step 3 - Follow along and fine-tune where needed

Test the assistant on your website, review the interactions with your visitors, and improve the answers where needed. The more information your AI assistant has, the better it can help your customers.

Let your assistant add products to the shopping cart

Yes, it can do that too!Besides giving advice, your AI assistant can take over the searching in your store and add products to the shopping cart. Your customer then receives a button to confirm and pay for the order. That makes ordering easier than ever for your customers.

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Frequently asked questions Contact

• Introduction
  • Choose the preferred version
  • Creating a new online store
  • Account overview
• Product management
  • Categories and subcategories
  • Basic product management
  • Advanced product management
  • Product variations, personalization and colors
  • Quantity discounts and customer group prices
  • Importing products and categories
  • Gift cards and vouchers
  • Bulk operations
• Online store configuration
  • Account and shop settings
  • Payment methods and Payment Service Providers
  • Invoices and Terms & Conditions
  • Setting shipping costs
  • Discounts and surcharges
  • Registering and transferring domain names
  • Multilingual shop
  • Connecting to external platforms
  • Personalized web addresses
  • Managing multiple webshops (Multishop)
  • Automatic emails to customers
• Designing a beautiful layout
  • Designer
  • Editing texts and webpages (CMS)
  • Creating new webpages
  • Inserting images, PDF files, videos and other objects
  • Editing images and applying watermarks
• Order management
  • Customer management
  • Downloading and sending invoices automatically
  • Viewing logs
  • Instant notifications on smartphone
• Marketing
  • Search Engine Optimization
  • Marketplaces
  • Social networks
  • Customer feedback
  • Sending newsletters
  • Blog
  • Wishlists
• Modules
  • Backups and exporting data
  • Email and web mail
  • Administrator accounts
  • High quality photos
  • Two-factor authentication
  • Labels
  • META tags - Website verification
  • Live chat
  • Slideshow
  • Visitor analysis - Google Analytics
  • Filters
  • Point Of Sale (POS)
  • Form fields
  • Digital or virtual products
  • Symcalia reservation system
  • Guestbook
• Contacting the helpdesk
  • Appendix 1: security and privacy
  • Appendix 2: application limits