Emails or newsletters do not arrive

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E-mailEvery minute there dozens of e-mails are sent from our application and our shops. Many questions to our support are related to e-mail.

The most common problems why e-mail is not received:

  • There is a problem with the email provider of the receiver
  • The e-mail address is entered incorrectly
  • The email comes into the junk folder or the message is automatically deleted by an incorrectly configured spam filter
  • The mailbox is full

Logs

An overview of sent emails can be found at Settings > Logs (at the bottom of the page). When an order is placed two e-mails are sent: one to the customer and one to the merchant. Because these e-mails are more or less the same, only the e-mail to the customer is saved in the logs.

Sent means that the email is successfully sent from our mail servers. There is no guarantee that the email is received: this depends on the email provider of the receiver.

Hints

At Settings > Account settings you can change your email address.

Try using a Gmail e-mail address. This service is free and has correctly configured spam filters.

Frequently Asked Questions

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