Support service
Help is on it's way, also during the holiday rush
Our help desk is experiencing a high volume of inquiries. We strive to provide high-quality support to our customers and carefully review each inquiry. As a result, it may take longer than usual for us to respond to your questions. Consider asking your question after the holiday season or send a priority ticket.We wish you and your loved ones a happy and safe holiday season. 💖 🎄
Support without an account
For support without an account we charge US $ 1.04 per inquiry. This way we can prevent phishing and spam. It is also possible to create a free account.
- Price: US $ 1.04 per ticket
- Fast assistance (usually within an hour during business hours)
- Real help, no AI and chatbots
- Why does contacting without an account cost US $ 1.04?
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We receive a lot of contact inquiries through our website. At one point, more than 95% of these were unwanted advertising (phishing and spam). Spam filters and puzzles provide relief, but they are not foolproof. It's a cat and mouse game, and spammers manage to get around them over time. Or worse, important messages from our customers get lost among the spam.
By adding an economic model to it, sending thousands of spam messages suddenly becomes very expensive. However, for a customer with a serious question, paying US $ 1.04 is not an obstacle. Thanks to this system, we can offer better service to customers with real questions. - Which wallets are suitable?
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Any lightning wallet is suitable. Good wallets are Breez, Muun and Phoenix.
- Can I pay by bank card or PayPal?
- Traditional payment methods are not suitable for micropayments because the payment fees are too high. Therefore, we only accept payments using the Lightning standard. Most Lightning wallets can be charged with traditional payment methods.
- Is there an alternative?
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You can create a free webshop and contact us through standard support. After you get an answer, you can delete the webshop or do nothing. Unused webshops are automatically deleted after a few weeks.
We are committed to safeguarding your privacy and minimizing the collection of personal data. Once your account is automatically deleted, you will no longer receive any communications from us. - When will I receive a reply?
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We make every effort to respond to all inquiries promptly and accurately. During business hours, it usually takes less than an hour.
Please make sure your e-mail address is correct, working properly and that your mailbox is not (almost) full.
Unwanted advertising, rude and offensive messages are not answered.
Ticket ID
Check if you received a response to a previous question.