Support service
Help is on it's way, also during the holiday rush
Our help desk is experiencing a high volume of inquiries. We strive to provide high-quality support to our customers and carefully review each inquiry. As a result, it may take longer than usual for us to respond to your questions. Consider asking your question after the holiday season or send a priority ticket.We wish you and your loved ones a happy and safe holiday season. 💖 🎄
Support without an account
We are happy to help you in English, German, French, Spanish and Dutch. For additional services like urgent support and developer assistance, login first.
- Get in touch conveniently
- Fast assistance (usually within an hour during business hours)
- Real help, no AI and chat bots
- How can I contact you?
- You can reach out to us using the contact form on our website. To prevent abuse, the form has built-in spam protection. To prove that you are human, you can complete a mini quiz, do a micropayment of US $ 1.18 or login.
- Can I reach you by phone?
- To maintain our pricing accessible for small businesses, we decided to focus on an online support service. This certainly has not resulted in a decrease in service quality, as many of our loyal customers have confirmed. Read the complete story on the phone support FAQ page.
- When will I receive a reply?
- We make every effort to respond to all inquiries promptly and accurately. During business hours, it usually takes less than an hour. Please ensure that your email address is accurate, functional, and that your mailbox has sufficient storage space. Unwanted advertising, as well as rude and offensive messages, will not be answered.
- Do you have a documentation or wiki?
- Yes, there is an up-to-date documentation and FAQ where you can find almost all answers.
Ticket ID
Check if you received a response to a previous question.